Help center

From the welcome screen, continue with Google or with email (we send you a sign-in link, no password). There’s nothing to install from an app store — Barteria is a web app.

No. Barteria runs in your browser. From Settings you can install it to your home screen for an app-like feel, including faster loading.

Set your location, so we can show you items within walking distance, and add at least one item to your storage — you need something to offer before you can like other people’s items.

Check that the address is right and look in your spam or promotions folder; the email can take a minute or two. You can request a new link from the sign-in screen. It works best to open the link on the same device you requested it from.

A sign-in link must be opened on the same device and browser you requested it from. If it expired (after 15 minutes) or was already used, request a new one.

Your account was suspended by our moderation team, usually following a report. You can still sign in to see the reason, read the legal pages, and contact us.

Up to 10 photos per item, in any common format (iPhone HEIC too), up to 50MB each — we shrink them automatically.

A fair, honest value. It’s used to match your item with others of similar value, and never to charge money. Declaring an expensive item too low or too high can send it for review.

Luxury-category items need verification photos (serial tag, material label, receipt) before they appear; items flagged by our automatic checks appear once approved. Otherwise, make sure the item is active, not paused.

48 hours from the match, and the clock resets a little each time you both message — so keep the conversation going.

You can walk away from any match at any point — no penalty, no effect on your reputation, no rating. The item goes back to being available for others.

Offer a bundle of 2–3 of your items to match a higher-value one, or simply pass and look for another match.

A public place during the day — a café, a park entrance, or a building lobby with a concierge. Avoid private homes and empty parking lots, especially for a first swap.

Tell someone where you’re going, or bring a friend. Keep your phone charged and the chat open — the meeting details and the other person’s profile are right there.

Check the item matches what was described and photographed, before you scan anything. You can still walk away if something feels off.

Once you’re both happy, scan the QR code shown in the other person’s app (there’s also a backup numeric code). Neighbors in the same building can also use lobby drop-off with a personal PIN, without meeting face to face.

From their profile or the chat menu, choose Block. It’s immediate, mutual and silent — they’re not notified, and any open match between you is canceled without affecting either rating.

From a profile, item or chat, choose Report and pick a reason. Our moderation team reviews every report; harassment, scams and counterfeit items are prioritized.

Report them right away. A genuine Barteria swap never involves money changing hands.

Settings > Delete account, then type your display name to confirm. This is immediate and cannot be undone.

Open matches are canceled and items become available to others again, chat messages are erased, and your profile becomes “Deleted user”. Ratings you already gave stay on record without identifying you, and payment records are kept anonymized as required by law. Moderation records (reports, decisions and restrictions) are kept for up to 3 years.

No one. Your items show an approximate, slightly shifted location, never your exact address.